ServiceNow ITOM Developer

Your Role

• Design, develop, and maintain the ServiceNow Configuration Management Database (CMDB), ensuring accurate and up-to-date configuration item (CI) data across the enterprise.

• Implement and manage integrations between ServiceNow and external systems using APIs, Discovery, and Service Mapping to automate CI population and updates.

• Establish and enforce CMDB data standards, validation rules, and reconciliation processes to ensure data integrity and compliance with ITIL best practices.

• Work closely with infrastructure, application, and service management teams to define CI relationships, troubleshoot data issues, and support operational and strategic initiatives.

• Create dashboards, reports, and documentation to provide visibility into CMDB health, CI lifecycle, and support audits and continuous improvement efforts

Your Profile

• 6–9 years of enterprise IT experience with deep expertise in ServiceNow CMDB implementations, including the design, configuration, and deployment of CMDB models, CI classes, and relationship mapping aligned with ITIL standards.
• Proficient in ServiceNow scripting and system components such as Business Rules, Script Includes, UI Actions, UI Policies, Forms, Notifications, and Web Services, with a focus on CMDB use cases and automation.
• Proven experience in developing and configuring CMDB modules, CI lifecycle workflows, and data models that align with infrastructure and application architecture, compliance requirements, and organizational policies.
• Skilled in Service Mapping, Discovery, and integration with third-party systems (e.g., SCCM, SolarWinds, AWS, Azure), delivering scalable, enterprise-grade CMDB solutions with a strong understanding of configuration management best practices.

What will you love working at Capgemini

• Work with the latest ServiceNow tools and practices aligned with its roadmap for innovative solutions.
• Collaborate with cross-functional teams including architects, business analysts, and client stakeholders.
• Contribute to large-scale rollouts and multi-country implementations of CMDB modules.