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Service Delivery Manager - Mumbai | Bangalore 9 to 12 Years

Job Title-Service Delivery Manager

Total Exp-9-15 Years

Location-Mumbai, Bangalore

About Company

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

  1. Salesforce RUN Operations Management: Successfully manage global/multi-org Salesforce implementations (Sales, Service, Health Clouds) by applying ITIL standards and ensuring SLA compliance.

  2. Service Delivery & Monitoring: Oversee proactive monitoring, high availability, and delivery of RUN scope activities including Incident, Problem, Environment, and Change Management.

  3. Quality & Continuous Improvement: Drive RCA/FMA processes for corrective and preventive maintenance, ensuring quality KPIs and minimizing production issue backlogs.

  4. Reporting & Stakeholder Engagement: Lead weekly/monthly SLA tracking and reporting, major incident management, and effective client/stakeholder communication.

  5. Technical & Strategic Expertise: Skilled in project planning, resource forecasting, and integration/middleware/DevOps tools to enhance automation and operational efficiency.

Your Profile

  • Manage RUN operations using ITIL standards and ensure SLA compliance.
  • Lead global/multi-org Salesforce implementations (Sales, Service, Health Clouds).
  • Oversee incident, problem, change, and environment management.
  • Ensure high availability through proactive monitoring and RCA/FMA processes.
  • Track and report weekly/monthly SLAs and KPIs.
  • Support project planning, resource forecasting, and budgeting.

What You’ll Love About Working Here

  • You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
  • You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
  • At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

 
Ref. code:  255333
Posted on:  24 Sept 2025
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Mumbai (ex Bombay), IN

Brand:  Capgemini
Professional Community:  Delivery Excellence

Apply now »