Service Asset & Configuration Management

Your role

• Develop and maintain the SACM strategy, policies, and procedures aligned with ITIL best practices.
• Manage the lifecycle of IT assets and configuration items, including identification, control, status accounting, and verification.
• Ensure the integrity and accuracy of the CMDB and related repositories.
• Collaborate with Change, Incident, and Problem Management teams to ensure CI data supports operational processes.
• Conduct regular audits and reconciliation of assets and configuration data.
• Provide reports and dashboards on asset utilization, configuration status, and compliance.

Your profile

• 6–9 years of experience in IT Asset Management or Configuration Management.
• Strong understanding of ITIL framework (ITIL v4 certification preferred).
• Experience with CMDB tools (e.g., ServiceNow, BMC Remedy, Ivanti).
• Knowledge of hardware/software lifecycle and procurement processes.
• Excellent analytical, documentation, and communication skills.

What will you love working at Capgemini

• Global Exposure: Work alongside talented colleagues across borders, on projects that shape industries.
• Continuous Learning: Access to a wide array of training platforms, certifications, and upskilling programs.
• Career Progression: Structured internal mobility and leadership development pathways.
• Innovation Culture: Embrace digital transformation and innovation through groundbreaking tech initiatives.
• Inclusive Environment: Experience a strong sense of community, diversity, and employee well-being.
• Work-Life Balance: Flexible working policies, employee support initiatives, and wellness programs.