Project Manager

Your Role

Job Summary:

The Customer Coordination Manager (CCM) is responsible for leading end-to-end travel product implementations for clients, including relocations, closures, and special projects. Acting as the central point of contact, the CCM ensures seamless onboarding, project tracking, and coordination across internal and client teams. This role demands strong project management, communication, and stakeholder engagement skills to deliver successful outcomes within defined timelines.

In This Role, You Will

• Own and manage the full lifecycle of client travel implementations.
• Lead planning meetings, weekly calls, and ensure all stakeholders are aligned.
• Track project progress using client tools (e.g., OneForm, Task List) and maintain accurate RAG status.
• Coordinate technical setups, testing, and readiness assessments with internal teams.
• Handle risk management, escalations, and post-implementation handovers.
• Collaborate on global implementations and contribute to continuous improvement initiatives.

Your Profile:

• Strong project management and analytical capabilities.
• Confident communicator with leadership presence in client-facing scenarios.
• Detail-oriented, organized, and able to manage multiple priorities.
• Comfortable working independently and virtually across global teams.
• Commercially aware with a professional attitude and change management mindset.

Top 5 Technical Skills

1. Project Management Tools & Methodologies – Experience with structured implementation processes and tools like OneForm.
2. GBT Branded Tools Knowledge – Familiarity with Connect Client, Expert Care, Expert Auditor, Air Track Expert, etc.
3. Technical Coordination – Ability to manage technical setups and telephony integrations.
4. Testing & Quality Assurance – Coordinating end-to-end testing with service delivery teams.
5. Documentation & Reporting – Skilled in producing agendas, call notes, and maintaining project documentation.

What you'll love about working here:

You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.

You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.

At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.