Project Manager

Your Profile

• Minimum three years of project management experience overseeing relevant projects.
• Proven track record in interfacing with clients for status updates and reporting.
• Hands-on experience in managing implementation, rollout, and customer onboarding projects for software products.
• Familiarity with travel technology platforms, commerce/e-commerce platforms, ERPs, or other software products.
• Demonstrated delivery of at least two similar projects.
• Strong understanding of stakeholder management and collaboration across multiple teams.
• Good communication and presentation abilities are essential.

Your Role

• Take overall responsibility and project manage the implementation of travel products for clients.
• Document and track projects using client-specific processes and tools.
• Act as the single point of contact for the project team throughout the implementation process.
• Ensure adherence to the client-defined onboarding process, from pre-assessment to post-implementation.
• Lead local Joint Planning meetings and ensure effective collaboration.
• Clarify and communicate roles and responsibilities to all project members.
• Lead weekly conference calls, prepare agendas, and produce detailed call notes.
• Monitor project progress, ensure timely completion of tasks, and update project tracking tools (e.g., OneForm, Task List).
• Keep the RAG (Red-Amber-Green) status updated accurately and in a timely manner.
• Proactively manage project risks, including escalation and resolution as needed.
• Attend and contribute to EMEA & Global Implementation calls, providing updates and delivering required actions by specified deadlines.
• Coordinate end-to-end testing and technical setups with relevant service delivery and technical teams, including telephony departments.