Non-SAP Service Delivery Manager

Job Title: Non-SAP Service Delivery Manager

Location: Mumbai / Bangalore
Experience Required: 9–14 years Only

About Company

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

The Service Delivery Manager will be responsible for overseeing end-to-end delivery of services across diverse, multi-skilled, and geographically distributed teams. This role demands strong leadership, financial acumen, customer-centricity, and the ability to drive transformation and innovation across engagements.

• Lead multi-skilled, multi-location teams and ensure high-quality service delivery.
• Manage financials including budgeting, P&L, and margin improvement.
• Drive customer satisfaction, innovation, and transformation initiatives.
• Collaborate cross-functionally and engage with C-level stakeholders.
• Lead automation, productivity improvement, and operational excellence.
• Oversee project planning, risk management, and Agile-based execution.
• Ensure accurate reporting, stakeholder communication, and governance.
• Mentor teams and foster a collaborative, high-performance culture.

Your Profile

• Strong leadership, communication, and problem-solving abilities.
• Experience in sales enablement and transformation programs.
• Techno-functional expertise in SAP, ERP, Oracle, or custom software.
• Proficiency in MS Office, MS Project, JIRA, and ServiceNow.
• Familiarity with Agile/Scrum methodologies and KPI-driven delivery.

• Strong leadership, communication, and problem-solving abilities.
• Experience in sales enablement and transformation programs.
• Techno-functional expertise in SAP, ERP, Oracle, or custom software.
• Proficiency in MS Office, MS Project, JIRA, and ServiceNow.
• Familiarity with Agile/Scrum methodologies and KPI-driven delivery.

What You’ll Love About Working Here

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.