NOC Head

Job Description

Capgemini is seeking a director to lead the Monitoring and 24/7 Alert Management Team in Group IT team.  This role oversees network and application performance, availability, and reliability. The ideal candidate has strong leadership, strategic thinking, technical expertise in infrastructure and application monitoring, and a commitment to delivering excellent user experience. We seek someone who can set a clear vision and drive results in a complex organization. The position offers significant autonomy and requires a proactive leader with a passion for change.

Additional Responsibilities Include:

• Provide leadership to the Infrastructure / Application Monitoring and alert management team.
• Supervise and guide monitoring engineers and analysts, supporting their ongoing professional development and performance.
• Establish and maintain operational procedures, standards, and best practices for IT monitoring.
• Oversee the planning and execution of infrastructure and application monitoring strategies to support real-time detection and resolution of performance issues.
• Collaborate with cross-functional teams to determine monitoring requirements for new applications and infrastructure.
• Use industry-standard monitoring tools to detect issues before they happen and supply enough information for prompt resolution before it disrupts.
• Develop and execute incident response procedures for the timely identification, triage, and resolution of network and application performance incidents.
• Coordinate with IT teams to facilitate prompt incident management and reduce business impact.
• Analyze monitoring data to recognize trends, bottlenecks, and opportunities for performance improvement.
• Work with infrastructure and application teams to implement changes aimed at enhancing overall system performance.
• Remain informed about developments in industry trends, technologies, and best practices related to network and application monitoring.
• Develop and maintain comprehensive documentation of monitoring configurations, processes, and procedures.

Our Ideal Candidate

• At a minimum, must have a 4-years bachelor’s degree in information technology, Computer Science, or a related discipline.
• Must have at least 15 years of experience in a leadership role focusing on infrastructure and application monitoring.
• Must possess comprehensive knowledge of monitoring tools, networking protocols, and application / infrastructure architectures.  Experience in ScienceLogic and Dynatrace is preferred.
• Must possess Leadership and people management experience to guide a technical team.
• Must have experience with incident management and ITIL or comparable frameworks.
• Must have excellent communication skills.
• Must be a self-motivated individual.