Major Incident Management | 12 to 15 years | Pan India

Job Description

The Major Incident Manager is responsible for overseeing and coordinating the response to critical incidents that have a significant impact on business operations. The role involves leading cross-functional teams, ensuring effective communication, and implementing incident management best practices to minimize the impact of disruptions.

1. Incident Identification and Assessment:

• Rapidly assess and identify major incidents, classifying their impact and urgency.
• Collaborate with relevant teams to gather information and understand the scope of the incident.

Primary Skills

1. Incident Coordination:

• Lead and coordinate cross-functional teams during the resolution of major incidents.
• Prioritize and allocate resources effectively to address critical issues promptly.
• Maintain a centralized incident log and track resolution progress.

2. Communication:

• Establish and maintain effective communication channels with stakeholders, including executives, IT teams, and end-users.
• Provide regular updates on the incident status, resolution progress, and expected timelines.

3. Root Cause Analysis:

• Conduct thorough root cause analysis for major incidents to prevent recurrence.
• Work with relevant teams to implement corrective actions and improvements.

Secondary Skills

1. Documentation:

• Document incident details, resolution processes, and post-incident reports.
• Contribute to the development and maintenance of incident management procedures.

2. Continuous Improvement:

• Identify areas for improvement in incident management processes.
• Collaborate with teams to implement changes and enhancements to prevent future incidents.