Learning Delivery Lead

Your Role

We are seeking for an experienced Learning Delivery Lead to join our team. The successful candidate will be responsible for day‑to‑day administration and execution of learning delivery activities for a global, multi‑country client population.

In this role you will play a key role in:

• Learning Request Management & Case Handling
• Receive and process learning delivery requests through established case‑based workflows.
• Perform end‑to‑end learning administration activities within agreed KPIs and SLAs.
• Maintain accurate case documentation, status updates, and timely closure of requests.
• LMS Administration & Learning Setup
• Perform operational actions in the Learning Management System (LMS)
• Set up instructor‑led and virtual learning sessions in line with approved procedures.
• Ensure learning offerings are visible, correctly configured, and ready for learner access.
• Coordinate learning session logistics

Your Profile

• 7–9 years of relevant experience in Learning Operations, HR Operations, Shared Services, or Managed Services environments.
• Hands‑on experience supporting learning delivery administration for global or multi‑country populations.
• Experience working in a case‑based, ticket‑driven delivery model.
• Client‑servicing experience in a structured delivery environment is strongly preferred.
• Working knowledge of Workday Learning Management Systems (LMS); experience with enterprise LMS platforms preferred.
• Familiarity with instructor‑led and virtual learning delivery models.
• Experience managing learning records, attendance, completion, and reporting.

What you'll love about working here

• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.