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HTOM Engineer || 6 to 9 Years || Mumbai

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Job Description -

Who You Are:-

• Manage high profile critical technical and political issues within customer organization and throughout Cisco’s escalation chain.

• Identify need for and assist/perform the creation of customer training. Formulate continual

• Be the "go-to" person and main point of contact for customer and internal teams. Acting as single contact point for operational issues, you will interact with the customer frequently coordinating technical issues and customer needs.

• You will present customer needs to Cisco post-sales support teams and applicable organizations.

• Strong presentations skills and be hands on with various styles of data analytics. Build consistent relationships with key customer stakeholders. Support decision makers within customer execs and provide guidance. Act as a customer strategic support consultant.

• CCNP Certification with Networking basic Technologies: EIGRP, BGP, ISIS and OSPF and Switching basic.

• ITIL V4 Foundation Kindly make sure the candidates have the following experience and knowledge:

• We are hiring a team, we need individual who has done something good in their current role and eligible to be hired in Cisco.

• How HTOM can conduct, Trend analysis, Weekly review, Monthly Review and Quarterly Review.

• It’s not an incident manager profile, it’s an High Touch Operation Manager – Where the manger owns the resolution end to end and ownership.

• CCNP Certification with Networking basic Technologies: EIGRP, BGP, ISIS and OSPF and Switching basic.

• Candidate to explain Cisco’s STAR methodology (Situation, Task, Action, and Result) interview

 

 

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. 
Ref. code:  162746
Posted on:  11 Feb 2025
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Mumbai (ex Bombay), IN

Brand:  Capgemini Engineering
Professional Community:  Manufacturing & Operations Engineering

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