Email, SMS & Push Campaign Management

Job Role

The Email, SMS & Push Campaign Manager executes and manages CRM journeys and consumer communications using Salesforce Marketing Cloud or a comparable enterprise platform. The role maintains audience and communication rules, configures and tests journeys, deploys approved communications, monitors deliverability and resolves operational failures while protecting consent, preference and suppression requirements.

In this role you will play a key role in:

• 3-4 years of relevant experience. 5-7 years in CRM campaign operations, marketing automation or lifecycle communications, including hands-on Salesforce Marketing Cloud experience.
• Strong experience executing email, SMS, push, triggered and transactional communications.
• Working knowledge of segmentation, personalisation, suppression, preferences, deliverability and journey testing.
• Ability to troubleshoot campaign and journey failures within controlled operational processes.

WHAT YOU'LL LOVE ABOUT WORKING HERE

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.

We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work