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Delivery Run Operations Lead

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your Role

  • Drive adoption, implementation, and optimization of Digital Experience Management (DEX) platforms like Nexthink and Systrack.
  • Translate analytical insights into actionable recommendations and measurable outcomes.
  • Define clear value propositions, use cases, and ROI for deployments.
  • Act as a bridge between business stakeholders, project managers, and technical teams to ensure alignment.
  • Lead structured delivery across the entire lifecycle – from discovery to go-live and continuous improvement.
  • Serve as a trusted advisor and SME for DEX capabilities and best practices.

Your Profile

  • Strong hands-on knowledge of Nexthink, Systrack, or similar DEX/EUEM tools.
  • Ability to analyze digital experience data and articulate insights clearly.
  • Understanding of device performance, end-user telemetry, experience scoring, and operational metrics.
  • Proven track record in project management and structured delivery.
  • Exceptional written and verbal communication skills.
  • Skilled in customer-facing presentations, storytelling, and value articulation.
  • Certifications in Nexthink or Systrack (preferred but not mandatory).
  • Background in consulting, service delivery, business analysis, or technical program management.

What will you love working at Capgemini

 

  • Opportunity to lead regional transformation initiatives and make a measurable impact on digital experience.
  • Collaborate with diverse teams and stakeholders in a dynamic, global environment.
  • Be part of a culture that values insight-driven decision-making, continuous improvement, and customer-centric delivery.
  • Access to learning and certification programs to enhance your expertise.
  • A supportive environment that encourages ownership, accountability, and career growth.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
Ref. code:  358173
Posted on:  16 Dec 2025
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Mumbai (ex Bombay), IN Delhi, IN Bangalore, IN Pune, IN Chennai (ex Madras), IN Kolkata, IN

Brand:  Capgemini
Professional Community:  Cloud Infrastructure Management

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