Application Support Engineer

Your Role

• Provide L2 application support by resolving incidents within defined SLAs and ensuring system stability.
• Monitor recurring issues, investigate root causes, and implement permanent fixes while maintaining accurate technical documentation.
• Collaborate and communicate effectively with cross‑functional teams, stakeholders, and business users to ensure smooth operations.
• Manage service and change requests in alignment with ITIL processes, driving process improvements and optimizing workflow.
• Generate reports, analyze service metrics, and contribute to knowledge-sharing and training initiatives for continuous improvement.

Your Profile

• 2+ years of experience in L2 Application Support with strong expertise in incident resolution, problem management, and application stability.
• Proven ability to handle end-to-end ownership of service and change requests while ensuring strict adherence to SLAs and ITIL processes.
• Strong skills in root cause analysis, implementing permanent fixes, optimizing workflows, and driving continuous process improvements.
• Extensive experience collaborating with cross-functional technical teams, business stakeholders, and support groups to ensure seamless communication and service delivery.
• Excellent interpersonal and communication skills with a strong focus on documentation, reporting, knowledge sharing, and stakeholder training.

What you will love working in Capgemini

• Be a key contributor in delivering robust L2 application support by ensuring timely incident resolution within SLAs and maintaining high application stability.
• Collaborate with cross-functional teams, business users, and stakeholders to ensure seamless communication, smooth operations, and efficient end‑to‑end service delivery.
• Clear career progression paths from engineering roles to architecture and consulting.
• Be part of mission-critical projects that ensure security, compliance, and operational   efficiency for Fortune 500 clients.