Application Support

Job Title: Application Support

Job location: Montreal (Hybrid)

Job description:

We are seeking a dedicated and detail-oriented Application Support Specialist to join our IT team, focusing on financial applications. The ideal candidate will possess a strong background in financial software, exceptional problem-solving skills, and the ability to manage multiple priorities effectively. As a key player in maintaining and optimizing our financial systems, you will ensure that applications function smoothly, troubleshoot issues, and provide top-notch support to our finance teams.

Responsibilities:

• Application Support: Provide day-to-day support for financial applications, including troubleshooting issues, resolving bugs, and ensuring applications are functioning as expected.
• Must have good knowledge of Java, API and SQL
• Incident Management: Manage and prioritize support tickets, ensuring timely resolution of issues and effective communication with stakeholders.
• System Monitoring: Monitor application performance and availability, identify potential issues before they impact users, and implement proactive measures to enhance system reliability.
• User Support: Assist end-users with application-related inquiries, providing training and guidance as needed to ensure effective use of financial software.
• System Upgrades & Maintenance: Collaborate with IT and finance teams to plan and execute application updates, patches, and maintenance activities with minimal disruption to business operations.
• Documentation: Maintain comprehensive documentation of application configurations, troubleshooting steps, and user guides to facilitate knowledge sharing and streamline support processes.
• Continuous Improvement: Identify opportunities for process improvements within financial applications and support processes, working with stakeholders to implement enhancements.
• Compliance & Security: Ensure that financial applications adhere to regulatory requirements and industry best practices for security and data protection.
• Collaboration: Work closely with vendors, IT teams, and finance departments to address application-related issues, implement solutions, and support business initiatives.
   

Required Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field. Relevant certifications (e.g., ITIL, PMP) are a plus.
• Experience: 3+ years of experience in application support, with a focus on financial applications or financial systems.
• Technical Skills: Strong knowledge of financial software applications (e.g., ERP systems, accounting software), databases (SQL), and operating systems.
• Problem-Solving: Excellent analytical and troubleshooting skills with the ability to diagnose and resolve complex issues.
• Communication: Strong verbal and written communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
• Attention to Detail: Meticulous attention to detail and a commitment to delivering high-quality support.
• Teamwork: Proven ability to work collaboratively within a team and contribute to a positive work environment.

About Capgemini:

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Get The Future You Want | www.capgemini.com

Capgemini is an Equal Opportunity Employer
 

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, gender identity or expression, age, religion, disability, sexual orientation, genetic information, citizenship status, veteran status, marital status, or any other characteristic protected by applicable law.

This is a general description of the duties, responsibilities and qualifications required for this position. Physical, mental, sensory, or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.