CX Strategy & Transformation Senior Consultant

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. 

YOUR ROLE

As a CX Transformation Senior Consultant in Capgemini Invent, you will be responsible for the design of omnichannel services and customer journeys, define CRM and Customer Value Management strategies, and leverage Generative AI to improve campaigns and engagement. You also support marketing digital‑transformation roadmaps and collaborate with cross‑functional teams to ensure strategic alignment.

In this role, you will be a key player in the following activities: 

• Design omnichannel services and journeys, integrating physical and digital touchpoints.
•  Define and implement CRM and CVM (Customer Value Management) strategies
•  Apply Generative AI to optimize campaign processes, content creation, and customer engagement.
• Support the definition of digital transformation roadmaps for marketing.
• Collaborate with cross-functional teams (IT, Sales, Operations) to ensure strategic alignment.
• Conduct benchmarking and market analysis to identify trends and opportunities.
• Manage workshops with stakeholders for co-creation and solution validation.

YOUR PROFILE

• In-depth knowledge of CRM and CVM, including leading platforms (Salesforce, Adobe, etc.).
• Ability to design business processes focused on marketing and customer experience.
• Expertise in Generative AI applied to marketing (e.g., content personalization, automation).
• Solid understanding of omnichannel strategies and engagement models.
• Familiarity with Design Thinking and Service Design methodologies.
• Strong analytical, problem-solving, and communication skills.
  
  

Notes: Fluent English (spoken and written). Proven experience (6–7 years) in consulting or strategic roles in marketing/service design.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• We recognize the importance of flexible work solutions to support you. Whether it’s remote work, flexible hours, or both, you’ll find an environment that promotes work-life balance; 
• At the heart of our mission is your career, with professional development paths designed to help you explore a world of opportunities;  
• We are committed to fostering social responsibility by creating an inclusive workplace where diverse talents are valued. Diversity is a cornerstone of our corporate culture, enriching our work through different experiences, cultures, ethnicities, communication styles, and behaviors. 
• You will play a key role in driving the definition of end‑to‑end technology strategies and digital transformations for our clients, helping to design IT roadmaps, orchestrate complex programs, and develop innovation visions that bring together business, technology, and change management.

 ABOUT CAPGEMINI INVENT