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ServiceNow Solution Architect

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Job Description

As a ServiceNow Solution Architect, you are responsible for leading the design and solutioning of ServiceNow platforms across various modules such as ITSM, ITOM, HRSD, and CSM. You drive RFP responses, conduct client workshops, and collaborate with cross-functional teams to deliver scalable, secure, and business-aligned solutions. Your expertise ensures that proposals and implementations reflect platform best practices, technical excellence, and strategic value for enterprise clients.

 

  • Leading end-to-end solutioning for ServiceNow-related RFPs, including requirement analysis, architecture design, effort estimation, and proposal development
  • Designing scalable and maintainable ServiceNow solutions across modules like ITSM, ITOM, HRSD, CSM, and custom applications
  • Conducting client workshops and discovery sessions to gather requirements and present solution options
  • Collaborating with sales, delivery, pricing, and product teams to ensure solutions are feasible and aligned with business goals
  • Creating high-impact proposal content that clearly communicates technical and business value
  • Engaging with enterprise clients to understand strategic needs and tailor ServiceNow solutions accordingly
  • Ensuring alignment with ServiceNow platform best practices and integration capabilities
  • Supporting pre-sales activities and contributing to capability development across the organization

Required Skills and Expertise

 

  • Extensive experience in architecting and implementing ServiceNow solutions across multiple modules
  • Proven success in leading ServiceNow solutioning for complex RFPs
  • Strong consulting background with enterprise client engagement
  • Experience in cross-functional collaboration for scalable and cost-effective solutions
  • Deep understanding of ServiceNow architecture and integration capabilities
  • Familiarity with Agile and Waterfall delivery methodologies
  • Solid grasp of ITSM/ITIL frameworks and alignment with ServiceNow

Primary Skills:

  • ServiceNow platform expertise across ITSM, ITOM, HRSD, CSM
  • Solution design and architecture for scalable and secure implementations
  • RFP/RFI response and pre-sales solutioning

Certifications (Preferred):

  • Certified ServiceNow System Administrator
  • Certified Implementation Specialist (CIS)
  • Certified Application Developer

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Ref. code:  298359
Posted on:  25 Jul 2025
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Melbourne, AU

Brand:  Capgemini
Professional Community:  Cloud Infrastructure Management

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