ServiceNow Engagement Manager

Your Role

Responsibilities:

• Work with cross-functional team with diverse technical skill sets to support the successful delivery of the project
• Establish and maintain working relationships with C-level stakeholders and sponsors
• Provide expertise and delivery of ServiceNow based consulting initiatives
• Communicate technical problems and solutions to both technical and non-technical audiences
• Ability to convey complex technical concepts in understandable business terms
• Participate in business stakeholder workshops and showcases
• Provide Subject Matter Expertise
• Consult with business analyst/ServiceNow architect to develop appropriate implementation plans
• Coach/advise other team members as required
• Stay up to date with the latest ServiceNow release and new capabilities
• Participate in ServiceNow forums and communities
• Maintain ServiceNow certification currency

Your Profile

Experience and Qualifications:

• Minimum 10 years’ technical project management
• Minimum 5 years’ hands-on ServiceNow Project experience
• Current ServiceNow Certifications including at least CSA and preferably CIS ITSM
• Tertiary degree qualification in a relevant discipline
• Experience in Agile delivery methodology
• Experience in Waterfall methodology
• Self-starter with excellent problem-solving skills
• Experience in leading large complex projects and teams
• Experience with Project Management tools such as ServiceNow, JIRA, Microsoft Project, Azure Dev Ops preferred
• Experience in executive reporting
• Knowledge of best practice OOTB ServiceNow ITSM and/or other relevant ServiceNow application configuration 
• Experience in providing creative solutions to business problems and working with ServiceNow, IT Service Management (ITIL) processes, metrics and key performance indicators
• Team collaboration and communication skills
• Excellent documentation and presentation skills
• Ability to mentor/lead junior team members
• Awareness/knowledge of relevant technologies (eg: Testing tools, integration tools)
• Thorough knowledge of end to end SDLC           

  What you’ll love about working here

  • You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
  • We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
  • At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
  • We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.

   

  Apply today!