Pre Sales Solution Architect (EUS)

Job Description

As a Solution Architect,  you will lead the design and delivery of tailored end-user service solutions, drive RFP responses, and collaborate across teams to ensure strategic alignment. Your expertise in EUC, endpoint management, and M365 will support innovative, customer-focused solutions that meet enterprise needs. 

Roles & Responsibilities

Lead RFP Solutioning:

• Own the end-to-end solutioning process for RFPs, including requirement analysis, solution design, costing, and presentation of end-user services offerings (Service Desk, EUC, ITSM, Modern Workplace, etc.).

Customer-Centric Solution Design:

• Engage with clients and internal stakeholders to understand business challenges and craft tailored solutions that demonstrate value, innovation, and alignment with customer objectives.

Cross-Functional Collaboration:

• Work closely with sales, delivery, pricing, and technology teams to ensure solutions are feasible, competitive, and aligned with delivery capabilities and strategic goals.

Thought Leadership & Innovation:

• Stay abreast of industry trends and emerging technologies in end-user services to incorporate best practices and innovative approaches into solution designs.

Documentation & Presentation:

• Develop high-quality solution documents, presentations, and responses that clearly articulate the value proposition, technical architecture, and delivery model to both technical and non-technical audiences."

Required Skills and Expertise

12+ Years in IT Services Industry:

• Proven experience in designing and delivering end-user service solutions across large-scale enterprise environments, including Service Desk, Desktop Support, ITSM, and Modern Workplace technologies.

Strong RFP/RFI Solutioning Background:

• Demonstrated success in leading and responding to complex RFPs/RFIs, including solution strategy, technical architecture, pricing inputs, and proposal writing.

Client Engagement & Stakeholder Management:

• Experience in engaging with senior client stakeholders to understand business needs, present solutions, and influence decision-making during pre-sales and solutioning phases.

Cross-Functional Collaboration:

• Hands-on experience working with sales, delivery, finance, and technology teams to co-create viable, cost-effective, and competitive solutions.

Knowledge of Industry Standards & Tools:

• Familiarity with ITIL, ISO standards, and modern workplace technologies (e.g., Microsoft 365, Intune, ServiceNow) with the ability to integrate these into solution designs."

The role requires strong expertise in End User Compute (EUC), modern endpoint management, and deep knowledge of the Microsoft 365 E5 support model. Additional skills include proficiency in service desk metrics and tools, along with experience in designing effective on-site support solutions. Mandatory certifications include Microsoft Certified: Azure AI Fundamentals and Microsoft Certified: Security, Compliance & Identity Fundamentals, reflecting a solid foundation in cloud, security, and compliance principles.

What you’ll love about working here

• You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.

• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.

• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.

• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.