Managing Service Delivery Manager

Your Role

• Lead large group discussions to answer questions and remedy complaints.
• Create and nurture effective communication within the organization.
• Build a strong team through open communication and by collaborating on
• Decision-making responsibilities.
• Initiate and set goals for programs based on the organization’s strategic
• objectives.
• Plan programs from start to finish including identifying processes
• Deadlines and milestones.
• Develop financial forecasts schedule management
• Manage risks issues and dependenciesManage engagement with clients and contract management
• Hire train and be a motivating mentor to staff.

Your Profile

•    Over 10–12 years of senior leadership experience managing complex, large-scale Salesforce programs, with proven success across both onshore and offshore delivery teams.
•    Demonstrated expertise in project delivery on Salesforce Public Sector Solutions, ensuring alignment with client expectations, contractual obligations, and business outcomes.
•    Holds relevant project management certifications such as PMP, SAFe Agile, or equivalent.
•    Highly skilled in stakeholder management and communication, providing regular, transparent updates to internal and external stakeholders on project status, risks, and issues, enabling proactive resolution.
•    Extensive experience in end-to-end service delivery, with a strong focus on operational excellence and client satisfaction.
•    Deep understanding of Salesforce platform capabilities, including Public Sector Solution, Service Cloud, Sales Cloud, and integrations with third-party systems.
•    Proven track record in resource management: hiring, onboarding, and performance oversight of cross-functional delivery teams in a flexible resourcing model that adapts to evolving client needs.
•    Strong leadership in conflict resolution and team mentoring, fostering collaboration and accountability across geographically distributed teams.
•    Excellence in customer service, with the ability to build and maintain strategic partnerships with client stakeholders and internal business units.
•    Experienced in tracking financial performance against forecasts and managing change controls to protect margins and delivery integrity.

What You'll Love About Working Here

• You will be a part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for career growth.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate'.

Apply today!

•    Strong ability to plan and deliver impactful and persuasive communications, both oral and written, tailored to executive and operational audiences.