Apply now »

Change Manager

Your Role

 

Key Responsibilities: 

Sound understanding of the ITIL framework with practical experience of operating ITIL aligned Change process.

 

Risk Management & Decision Authority 

  • Serve as the final decision authority on change readiness, particularly for high-risk or complex changes 
  • Apply risk-based decision-making, balancing service stability, business objectives, and compliance requirements 
  • Provide strong, credible challenge to change submissions, rejecting those that do not meet required standards 

 

Quality Assurance & Change Readiness 

  • Hold delivery teams accountable for quality, completeness, and accuracy of change records 
  • Enforce quality gates across impact assessments, risk mitigation, implementation, and validation plans 
  • Validate end-to-end readiness prior to change approval 

 

Service Stability & Continuous Improvement 

  • Drive reduction of change-related incidents and service disruptions through strengthened governance 
  • Monitor change performance and implement continuous improvement initiatives 
 

 

 

 

 

Your Profile

Experience and Qualifications: 

  • Chairing and documenting Change Advisory Board review meetings as required.
  • Collaborating with other ITSM process streams and projects.
  • Driving the preparation of Changes and Releases by coordinating technical resources, including end users and 3rd parties, all with a sense of urgency and accountability.
  • Providing excellent stakeholder communication around Forward Schedule of Change
  • Demonstrated leadership of high-risk, complex change portfolios
  • Strong risk-based decision-making and governance expertise
  • Ability to challenge senior stakeholders and enforce standards with authority
  • Deep understanding of change governance beyond ITIL frameworks
  • Ability to operate as a control function rather than a coordination role
  • High credibility, executive presence, and resilience under pressure
  • Ideally, a minimum of ITIL v4 Foundation certificate
  • 24+ months experience in a similar role operating within a defined Change Management framework.
Ref. code:  528857
Posted on:  4 Aug 2026
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Melbourne, AU

Brand:  Capgemini
Professional Community:  Cloud Infrastructure Management

Apply now »