Change Manager
Your Role
Key Responsibilities:
Sound understanding of the ITIL framework with practical experience of operating ITIL aligned Change process.
Risk Management & Decision Authority
- Serve as the final decision authority on change readiness, particularly for high-risk or complex changes
- Apply risk-based decision-making, balancing service stability, business objectives, and compliance requirements
- Provide strong, credible challenge to change submissions, rejecting those that do not meet required standards
Quality Assurance & Change Readiness
- Hold delivery teams accountable for quality, completeness, and accuracy of change records
- Enforce quality gates across impact assessments, risk mitigation, implementation, and validation plans
- Validate end-to-end readiness prior to change approval
Service Stability & Continuous Improvement
- Drive reduction of change-related incidents and service disruptions through strengthened governance
- Monitor change performance and implement continuous improvement initiatives
Your Profile
Experience and Qualifications:
- Chairing and documenting Change Advisory Board review meetings as required.
- Collaborating with other ITSM process streams and projects.
- Driving the preparation of Changes and Releases by coordinating technical resources, including end users and 3rd parties, all with a sense of urgency and accountability.
- Providing excellent stakeholder communication around Forward Schedule of Change
- Demonstrated leadership of high-risk, complex change portfolios
- Strong risk-based decision-making and governance expertise
- Ability to challenge senior stakeholders and enforce standards with authority
- Deep understanding of change governance beyond ITIL frameworks
- Ability to operate as a control function rather than a coordination role
- High credibility, executive presence, and resilience under pressure
- Ideally, a minimum of ITIL v4 Foundation certificate
- 24+ months experience in a similar role operating within a defined Change Management framework.
What you’ll love about working here
- You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
- We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
- At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
- We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.
Apply today!
Melbourne, AU