Thai Customer Care Senior Associate

Job Description

Digitally resolve customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.

Thai Customer Care Senior Associate

• Strong Communication & Customer Service Skills
• 1 to 3 year of international contact center experience.
• Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
• Must possess excellent written and oral communication, listening, and comprehension skills.
• Stellar customer service skills and the ability to de-escalate customer frustration.
• Superior problem-solving skills and the ability to work independently and objectively.   
• Dedication to the customer experience with the ability to build and maintain strong relationships. 
• Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns. 
• Sound decision making. 
• Must be able to effectively adapt to accelerating changes. 
• For remote work a secure workspace and effective internet connectivity is necessary.   
• Work Set-up
• With 3-4 months onsite training before hybrid
• Willing to work in McKinley, Taguig