Situations Manager

Role Requirements

Required Technical Skills

• 7+ years as a hands-on network engineer implementing, designing and supporting a large enterprise network is required.
• Advanced working expertise EIGRP routing protocols as well as TCP/IP, Multicast, LON and protocol redistribution. BGP and IS/IS would also be preferred – Should be able to configure these protocols from scratch and troubleshoot these technologies in a production environment.
• Advanced working expertise of LAN technologies (HSRP,STP,VLANs and IP-subnetting).
• Strong working expertise of WLAN technologies (Controllers, WAPs, Cisco Prime and 802.11 fundamentals).
• Good working knowledge of network cabling infrastructure and specifications.
• Experience with corporate change management procedures (design and peer review).
• Understanding of general project planning principles expected.
• Industry certifications CCNP is a must. CCIE or passed written is a plus.
• BA/BS Degree preferred but not required if certifications are CCNP or better.

Work Arrangement

• Onsite schedule of 2–3 days per week at the Mall of Asia Business Complex

• Rotating schedule including graveyard shift

Key Responsibilities

Key Responsibilities

Voice & Collaboration (Core)

• Design, configure, and maintain Cisco Unified Communications solutions, including: CUCM, CUC, CER, UCCX, Voice Gateways (MGCP/SIP/H.323), Cisco IOS voice configurations.

• Manage and troubleshoot PSTN access including: POTS, E1, T1, ISDN, PRI, SIP trunks.

• Configure and maintain Session Border Controllers (SBCs).

• Integrate and support Microsoft Teams Voice including Direct Routing and SBC connectivity.

• Collaborate with ISPs and telecom vendors for deployment, upgrades, and troubleshooting.

• VTC (Video Teleconferencing) & Telepresence

• Deploy, support, and optimize Video Conferencing Rooms (VTC) and Telepresence systems.

• Configure and troubleshoot video collaboration platforms, including: Microsoft Teams Rooms (MTR), Cisco Webex / Webex Calling, Zoom Rooms, Google Meet Hardware.

• Oversee interoperability and integration between platforms.

• Ensure video solutions are scalable, secure, and high-performance.

• Manage monitoring and alerting tools for VTC rooms (hardware status, call quality, usage reports).

General Duties

• Participate in project planning and implementation for unified communications.

• Troubleshoot escalated incidents across voice and video systems.

• Maintain detailed documentation (call flows, architecture diagrams, SOPs).

• Provide Tier 3 support and mentor junior engineers.

• Participate in a rotational on-call support schedule.