Service Desk (Spanish Speaker)
Role Description
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Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. 
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Applies understanding and knowledge of information systems products and services to assist users. 
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Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems. 
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Coordinates referrals to appropriate technical, professional, or service personnel. 
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Receives and prioritizes issues and forwards using appropriate escalation procedures. 
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All other duties as assigned. 
Role Qualifications
- Must be fluent in Spanish language both written and verbal
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1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base. 
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1 - 2 years’ work experience in customer services support or having equivalent kind of skills experience, soft skills a must. 
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1 - 2 years’ experience supporting the following hardware and software: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365). 
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Must be able to work independently. 
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Strong interpersonal , analytical and customer service skills. 
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Ability to understand and follow oral and written instructions. 
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Strong English (verbal and written) skills. 
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Highly skilled in Japanese language communication (verbal and written) 
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Must be amenable to work onsite in Mall of Asia Business Complex, Pasay City. 
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Open to working graveyard shifts and rotating schedules. 
Manila, PH
 
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