Salesforce Architect

Short Description

The Capgemini Global Service Line entitled Digital Customer Experience (DCX), helps organizations understand and implement the right mix of business focused digital capabilities, deployed within the right framework for transformation – to fundamentally change how they do business and serve their customers. Digitally mature organizations deliver on improving customer advocacy and driving growth. Available worldwide and across all industry sectors, the consolidated offer from Capgemini helps enterprises to embed digital customer experiences into the heart of their organizations, while transforming their future business models and processes. DCX addresses the need to achieve and sustain business value via digital initiatives, from the back end right through to the front line.

Long Description

Responsibilities: 

• Offers best practice advice and recommendations to clients often extending beyond Salesforce to topics around overall systems architecture and CRM strategy

• Leads technical requirements gathering or design workshops to derive the envisioned solution along with detailed architecture design and technical specifications

• Provides Salesforce architecture design expertise in integrating the Salesforce solution to client’s ecosystems

• Provide Solution Blueprinting, mapping Salesforce features to Business requirements. In line with the 80:20 rule.

• Provide technical governance and risk management during presales and delivery

• Develop creative solutions that solve our client’s business and technical problems

• Leads and facilitates project delivery to define business, functional, and technical requirements

• Capable of defining business processes using CRM & SFDC best practices

• Develops data integration, data migration and DevOps deployment strategies

• Provide coaching and establishing standards to development team during the implementation phase

• Preparation of Demonstration, orchestrating Proof of Concepts and benefit realization

• Manages direct reports and mentors junior team members

• Engagement with clients’ stakeholders to understand their needs, provide meaningful solutions and build strong relationships to be the trusted partner

• Perform solution effort sizing and define delivery plan

Long Description

Requirements:

• 8 to 10 years of practical experience in presales and execution of medium and large-scale Salesforce implementation and support projects
• Rapid comprehension of client’s system architecture to provide an envisioned future technology stack via roadmap
• Hands-on knowledge of Salesforce Core Cloud and AppExchange solution
• Wide knowledge of Customer Engagement solution on various industries
• Salesforce Architect & MuleSoft certifications
• Excellent communication skill in customer interaction, presentation, story-telling and engagement skills
• Excellent technical writing skills in solution illustration, proposal and contract writing
• Excellent team management skills
• Excellent problem-solving skills in articulation of complex problems and solutions in a simple, visual and impactful manner
• Experience working in an IT services/consulting firm is highly preferred
• Experience with Data modelling, SQL, integration with Web Services (SOAP / REST / XML)) WS-* stack and WSDL are added advantage to support user testing