Order Writer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description: We are seeking a motivated Order Writer with a foundational understanding of telephony, PBX systems, and computing platforms, as well as proficiency in Microsoft Office tools. The ideal candidate will quickly learn to navigate multiple systems and tools essential for daily operations. Strong communication skills, both written and verbal, are essential for effective interaction with clients and end-users.

Key Responsibilities:

• Review and open incidents and requests in Service Now received via email and phone, ensuring all necessary information is accurately captured (e.g., priority level, phone number, user contact details, correct location, etc.).
• Communicate effectively with users and requesters through email, Teams, and phone calls.
• Follow instructions with minimal supervision and work independently.
• Utilize Excel and Word to create documents for technicians and maintain database records.

Required Skills and Knowledge:

• Basic knowledge of Nortel/Avaya Blue PBX systems.
• Basic knowledge of Cisco Call Manager (IP PBX) and Cisco CUC (Voicemail).
• Proficiency in Microsoft Office (Excel and Word).
• Familiarity with Service Now.
• Excellent communication skills in English, capable of direct interaction with end-users and management.
• Ability to work a schedule aligned with U.S. Pacific Time (8 AM - 5 PM PST).
• General computer literacy and a basic understanding of computer networks.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.