Order Management Senior Associate

Job Description

Order Processing, Validation, Modification, and Cancellation. Identification of exceptions and providing

resolution to issues.

As a member of the team, participates in meeting service levels, key measurement targets of the team and delivers a high-quality and cost-effective customer service to the client.

Performs tasks in line with the written procedures or assigned by senior staff under supervision. Good

understanding of one or more processes.

Hard Working and Confident High on Integrity.

Ability to communicate effectively, both written and verbal, throughout all levels of the organization.

Passionate about creating value and impact for the client.

A team-oriented and collaborative approach.

Job Description - Grade Specific

General Responsibilities / Accountabilities:

Is responsible for processing transactions and producing outputs in the following areas:

• Receive orders from multiple sources
• Create Orders
• Validate orders
• Modify/Cancel orders
• Process orders
• Create delivery and shipment documents Archive and Retrieve Documents