Operations Senior Manager

Job Description

A key leadership role within the organization responsible for overseeing and managing relationship with Stakeholders and daily operations. Responsible for delivering timely and high-quality procurement processes service through effective management of service delivery teams. Continuously analyzes and improves operational processes and activities, identifying areas for enhancement and implementing plans of actions to increase productivity and efficiency. Provides guidance to the operations team, fostering a positive work environment and ensuring alignment with organizational goals. Ensures cross-regional cooperation to maintain global service delivery set up aligned.

Job Description - Grade Specific

Role Overview Guides and oversees Operations Teams, ensuring effective service delivery as per assigned scope Addresses business needs to service delivery teams for execution Demonstrates and promotes organizational vision and values Acts as a strategic stakeholders partner and enabler Engages and influences cross functional key stakeholders, understanding their needs and adjusting operating mode prudently Concentrates on budget optimization Ensures service delivery activities comply with procedures, policies, laws and regulations Promotes and actively participates in cross regional exchange of knowledge, best practices and enhancements Has deep knowledge of Procure to Pay P2P end to end process Provides support and mentorship to more junior service delivery teams Drives improvement initiativesorchange management to achieve overall Team efficiency Drivesorsupports transformation initiatives General Responsibilities or Accountabilities Leads and supervises service delivery professionals, acting as a people manager to foster a collaborative and high performing team Provides training path to the team, promoting enhanced understanding of complete functional solution Develops operational strategy in compliance with the Group and supports the country needs Formulates operational objectives aligned with organizational goals Monitors and supervises the service delivery process to ensure successful operations and optimal outcomes Establishes and reports teams performance metrics Follows globalorregional KPIs and regularly evaluates the teams performance against benchmarks Establishes escalation management process Handles complex and sensitive inquiriesorescalations demonstrating professionalism, competence, and client centricity Accountable for development and implementation of operational procedures Enforces all procurement policies, relevant procedures and compliance processes Develops and maintains strong relationships with key StakeholdersorClients Manages budget reviews and reports cost plans to upper management Ensures cross regional cooperation to keep operations aligned Provides guidance to the teams and promotes a collaborative working culture Continuously evaluates and improves processes to enhance service delivery efficiency and effectiveness Partners with cross functional teams to improve tools and systems in use Actively drivesorsupports transformation projects acting as an operational Subject Matter Experts