Mandarin Speaker - Service Desk Analyst

Job Requirements

• Proficiency in Mandarin Language (verbal and written) is required.
• Must be willing to work onsite at Mall of Asia Business Complex.
• Open to working in rotating schedules including graveyard shift.
• 1 - 2 years’ work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
• Must be able to work independently.
• Strong interpersonal, analytical and customer service skills.
• Ability to understand and follow oral and written instructions.
• Strong English (verbal and written) skills.

Job Responsibilities

• Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
• Applies understanding and knowledge of information systems products and services to assist users.
• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
• Coordinates referrals to appropriate technical, professional, or service personnel.
• Receives and prioritizes issues and forwards using appropriate escalation procedures.
• All other duties as assigned.