Mandarin Service Desk

Role Description

• Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.

• Applies understanding and knowledge of information systems products and services to assist users.

• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.

• Coordinates referrals to appropriate technical, professional, or service personnel.

• Receives and prioritizes issues and forwards using appropriate escalation procedures.

• All other duties as assigned.

Role Requirements

• Proficiency in Mandarin (verbal and written) is required.

• Must be willing to work onsite at Mall of Asia Business Complex, Pasay City

• Open to work in rotating schedules.

• 1 - 2 years’ work experience in customer services support or having equivalent kind of skills experience, soft skills a must.

• Must be able to work independently.

• Strong interpersonal , analytical and customer service skills.

• Ability to understand and follow oral and written instructions.

• Strong English (verbal and written) skills