Mandarin Marketing Delivery Operations Manager

Job Description

We are seeking a highly motivated Marketing Delivery Manager to lead the workflow of projects related to Artwork management for a key Consumer Package Goods external client. This position will lead a large team of Consumer Package Artwork project coordinators. Responsible for the flawless execution of project deliverables and establish standards across all geos. The ideal candidate will have proven & in-depth experience in consumer package goods, package design, product innovation and marketing.

Role Overview:

This client‑facing lead role owns end‑to‑end artwork delivery for new product launches, working closely with R&D, Sourcing, Supply, Design, and Operations. It combines senior stakeholder management, strong people leadership, and portfolio ownership, with a clear mandate to lead change, drive efficiency, and continuously improve ways of working across internal teams and external agencies (PMAs).

 Key Responsibilities / Accountabilities:

• Lead and govern a portfolio of packaging artwork projects from design through print, ensuring high‑quality, on‑time delivery across regions and time zones.
• Act as the primary client‑facing lead and escalation point, aligning cross‑functional teams (Marketing, Design, R&D, Regulatory, Supply Chain) and external partners (agencies, printers, suppliers).
• Establish and drive project governance by setting agendas, defining roles, and ensuring disciplined execution from initiation to closure.
• Provide leadership and oversight to Artwork Planning Leads and Coordinators, driving effective vendor management, risk mitigation, and efficient feedback cycles.
• Own portfolio‑level reporting, cost governance, pre‑production readiness, and escalations, while driving continuous improvement in processes, tools, and ways of working.
• Conduct post-launch analysis to identify successes and areas for improvement in the project management process.
• Client management:
  • Fostering deep relationships and ensuring alignment with their project goals
  • Develop strategies to enhance client satisfaction and retention
  • Respond to client requests in non-standard situations, investigating all the possibilities for a solution
• Team Development:
  • Mentor and coach a high-performing client services team
  • Foster a culture of growth, collaboration, accountability within the department, as well as professional development among team members
  • Encourage innovative thinking and solutions across all levels of the team
• Operational Excellence: Ensure smooth day-to-day operations of managing capacity of resources, timelines, and budgets efficiently to deliver high-quality outcomes on time
• Cross-Department Collaboration: Work closely with the department leads, Artwork Management, analytics & data to ensure a unified approach to client service
• Metrics & Reporting: Regularly monitor and report on the success of all projects providing insights and recommendations for ongoing improvements
• Financial Management: Oversee budgets, projections, and account performance, ensuring profitability while meeting or exceeding client expectations
• Identify and deliver transformation ideas that will provide growth or productivity opportunities
• Escalate issues to director of client services that arise from work stream related activities

Qualifications

Qualifications (Education/Experience/Certification):

• MBA preferred, Bachelor’s degree in marketing, advertising, communications, or related field
• 10+ years of client services experience, within an advertising agency
• 5+ years working in with Consumer Packaged Goods brands
• 5+ years of product innovation and marketing experience
• 8+ years of experience in project management required, with a demonstrated track record of successful delivery of increasingly complex programs. Proven experience in global program management leadership roles is strongly preferred.
• Experience managing direct reports, 5+ years of strong leadership and mentoring abilities, with experience in developing and growing talent
• Strong experience in using the Microsoft Office suite with strong Excel and PowerPoint skills

Soft skills required:

• Demonstrated strong analytical skills are required
• Strong collaborator with a demonstrated ability to lead cross functional teams
• Proven ability to effectively manage multiple projects in a dynamic environment
• Strong technical and organizational skills in addition to excellent written and verbal communication skills
• Big personality, with the ability to inspire and energize both clients and internal teams
• Results-oriented with a passion for delivering top-notch client service
• Creative thinker who excels at developing innovative solutions to meet client needs
• Strong business acumen with the ability to drive growth and profitability
• Disciplined and professional work ethic
• Respect and empathy for team members
• Ability to work under pressure
• Excellent written, oral, and interpersonal communication skills
• Ability to coordinate and support multiple stakeholders
• Ability to set priorities and be flexible in dynamic environment
• Cultural sensitivity and ability to work internationally
• Strong relationship building, communication, and influencing skills
• Should be committed and focused to succeed under challenging work environment