IT Business Partner B1

Key Responsibilities:

• Managing the end-to-end IT coordination in Run Phase Engagements.
• Will be solely responsible for all IT needs of run phase engagements, will bridge the gap between the end users and IT world.
• A dedicated IT ‘Single Point of Contact’ responsible for an engagement for the life of the contract.
• Engagement relationship management with a focus to support the needs and ensure a smooth ‘Run the Business’.
• Stabilize and Operationalize core IT support processes.
• Involve in technical troubleshooting.
• Coordination with required resolver groups in major incidences, repetitive incidences be it – Infrastructure, Network, Application etc..
• Should be able to provide detail first hand technical details in case of issues.
• Take active part in finalizing functional requirements with delivery team for any application change.
• Setting up internal Governance with Service desk and other IT teams.
• Active involvement in driving Global IT initiatives/projects with engagements.
• Provide value addition to the engagement from cost and effort savings

Essential Skills and Experience – at least 5 years:

• IT Service Delivery and Support
• Active Participation in Project Management
• Managing Client Communication

Desirable Skills and Experience:

ITIL Certification, PMP Certification