Exchange Engineer

Role Description

• Work closely with vendors to resolve user and production issues.

• Participate in operational support and on-call for a large enterprise messaging environment.

• Troubleshoot Exchange on-premises servers and M365 messaging resources.

• Generate operational documentation including change management paperwork

• Maintain high morale to go above and beyond the minimum requirements

• Work on multiple operational issues at one time

• Provide support for ancillary messaging products including mobile management, faxing solution, and distribution list tools.

• Perform other related duties as assigned

• Provide support for release deployments in a 24x7 operations environment as required

• Produce technical and operational documentation

Role Requirements

• 2+ years of experience managing the day-to-day administration, support, maintenance and monitoring of Exchange and Office365 Experience with mail routing.

• • 2+ years of experience managing an Exchange On-Premise environment

• Must be able to communicate technical concepts clearly to a wide audience

• Demonstrate a customer focused attitude.

• 1+ Service Now or equivalent ticketing system experience

• Must be able to communicate technical concepts clearly to a wide audience

• Microsoft Active Directory Administration experience

• Minimum 2+ years of Microsoft Active Directory Administration experience is required

• PowerShell scripting experience

• Minimum 1+ years of PowerShell scripting experience is required

• ITIL experience (preferred)

• Ability to work in a 24x7 on-call after hour rotation environment

• Good understanding of change management

• Bachelor's degree is required for this position