EUC Fulfillment Scheduler

Role Description

• Utilization of Service Now dashboard to drive upcoming requests to conclusion.  
  • This includes: New hires, Break fix replacements, Loan devices Refresh, additional devices, and peripherals
• The schedular is responsible to ensure that the total number of appointments in each region is manageable by their EUC colleagues
  • White time must also be a key part of the above, to ensure if needed EUC have the capability to schedule any urgent requests from Cast Members and Customer Management
• Collaborate with all EUC teams (as above) to deploy assets promptly and within SLA / KPI
• Exceptional communication skills, both verbal and written.  The scheduler role has many interfaces, including the EUC TC’s, Imager, Logistics, Techs and Supervisors and Managers
• Oversight of the end-to-end business need.  Stock availability, stock picking, imaging, logistics to scheduling appointment with Cast Member
• Excellent tool management.  Service Now updates must be complete and accurate to allow success of this service, therefore attention to detail is key

Role Requirements

• Minimum of 3 years' experience of working with IT equipment and IT systems
• Minimum of 3 years' experience with Windows and Office products
• Experience with Asset Management & Ticket monitoring systems (Service Now)
• Proficient in MS Office Suite 365
• Strong customer service skills (in-person and written)
• Effective communication skills (in-person and written)
• Ability to work under minimal supervision
• Ability to work and multitask in a fast-paced and deadline-driven environment
• Ability to manage a high volume of requests efficiently
• Detail Oriented – ensure admin activities are completed, follow direction and processes
• Preferred experience in procurement management and purchase order tracking
• Knowledge of warehouse inventory management processes is a plus
• Must be amenable to work on graveyard shifts and hybrid set-up in Mall of Asia Business Complex, Pasay