Delivery Excellence Lead

Job Description

Responsibilities:

• Support engagements to achieve yearly competitiveness target
• Monitor the PROMPT performance, share insights to engagements and instigate the improvement opportunities
• Facilitate engagements and IA team for any RPA projects or other automation tools implementation if needed
• Builds and maintains strong working relationship with all engagements and answer related queries on time
• Manage Center-wide training program & best practice sharing, such like ESOAR, DGEM, 6 Sigma and so on.
• Support any center initiatives and facilitate the analysis and data collection/validation

Skills and Requirements

• must have more than 4 years of operations/delivery experience in a BPO set up
• Good communication skills and project management skill
• Strong problem-solving skills by using end to end process review and data driven analysis
• Good English skills enabling good written & verbal communication
• Proficient in MS Office
• Can start ASAP
• amenable to hybrid work set-up