Contact Center Process Associate

Job Description

Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.

Job Description - Grade Specific

Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.