Collections Senior Associate

Job Description

The Collection Team Member contacts individuals with overdue accounts and conducts administrative activities to recover outstanding payments. The role requires strong communication, negotiation, and problem-solving skills for timely debt collection while maintaining a professional and empathetic approach. Mentioned below are key duties:

• Contact customers via phone, email, or letters to collect outstanding debts.
• Negotiate repayment plans and settlements in accordance with company policies.
• Maintain accurate records of all communications and payment arrangements.
• Follow up on broken promises to pay and escalate unresolved cases.
• Maintain compliance with debt collection laws and company procedures.
• Meet or exceed daily and monthly collection targets.

Qualifications and Skills

• at least 3 years of experience in Collections in a Shared Service or BPO industry
• must be a College graduate
• Good communication with and customer centricity
• Effective negotiation skills to drive collections
• Effective negotiation skills to drive collections
• Amenable to reporting onsite in McKinley West, Taguig
• Open to work following Australian shift