Collections Process Associate

Job Description

The Collection Team Member contacts individuals with overdue accounts and conducts administrative activities to recover outstanding payments. The role requires strong communication, negotiation, and problem-solving skills for timely debt collection while maintaining a professional and empathetic approach. 

1. Key Responsibilities: • Contact customers via phone, email, or letters to collect outstanding debts. • Negotiate repayment plans and settlements in accordance with company policies. • Maintain accurate records of all communications and payment arrangements. • Follow up on broken promises to pay and escalate unresolved cases. • Maintain compliance with debt collection laws and company procedures. • Meet or exceed daily and monthly collection target 

Job Description