Claims Management Process Associate

Job Description

Role based in BSv organisation. Leveraging deepening knowledge of Dispute Management, The Dispute Management Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they collect the proofs of dispute validity and initiates resolving actions as appropriate

Job Description - Grade Specific

Entry and mid-Junior level in a Finance Administration role Strong team player with the ability to build good relationships with their stakeholders. Able to act on own initiative with regular supervision. Understands when to seek guidance/escalate Supports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Claims Analyst research and codes of deductions and disputes. Based on the findings Jr Dispute Analyst collects the proofs of dispute validity and initiates resolving actions as appropriate. As a member of the team, participates in meeting service levels, key measurement targets of the team and delivers a high-quality and cost-effective customer service to the client. Performs tasks in line with the written procedures or assigned by senior staff under supervision. Good understanding of one or more processes. Hard Working and Confident High on Integrity Ability to communicate effectively, both written and verbal, throughout all levels of the organization Passionate about creating value and impact for the client A team oriented and collaborative approach 

 

General Responsibilities / Accountabilities

 

 • Codes and clears deductions

• Research low complexity disputes and deductions for validity

• Proposes credits for valid queries

• If deduction is invalid, provides proof to support collection efforts

• Reconciles accounts

• Escalates problem accounts

• Follows control and compliance regulations 

Contacts overdue customers and chases for payment in accordance with rules set by the engagement

• Issues and monitors automatic and manual reminders to customers

• Documents customer interactions into system

• Maintain a ledger as part of the credit team

• Performs basic reconciliations

• Follows control and compliance regulations 

• Maintain accurate and up to date customer details and account records

 • Proactively collects overdue accounts and ensures customer payment to terms

 • Builds and maintains strong relationships with external customers

 

Qualifications (Education/Experience/Certification)

 

 • Preferably bachelor’s degree with Business and Finance background

 • Can Start ASAP / can work onsite

 • Familiar with basic Excel operation

• Knowledge of Excel and SAP must be beginner to intermediate-level