Bahasa Customer Care Process Associate

Job Description

Digitally resolve customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.

Requirements

• Strong Communication & Customer Service Skills - English and Vietnamese
• 3 years of international contact center experience.
• Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools

• Must possess excellent written and oral communication, listening, and comprehension skills.  

• Stellar customer service skills and the ability to de-escalate customer frustration. 
• Superior problem-solving skills and the ability to work independently and objectively.   
• Dedication to the customer experience with the ability to build and maintain strong relationships.  
• Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.  
• Sound decision making.  
• Must be able to effectively adapt to accelerating changes.  
• For remote work a secure workspace and effective internet connectivity is necessary.