SACM & ITOM Specialist (ServiceNow)

About the job you’re considering

Your role

• Own and drive SACM processes, ensuring accurate management of configuration items, assets, and relationships across the estate.  
• Configure, implement, and maintain ServiceNow ITOM modules (e.g. Discovery, Service Mapping, Event Management, CMDB) to support SACM processes and data accuracy. 
• Design and optimise ITOM workflows to improve operational efficiency and system visibility 
• Manage and support Asset & Configuration Management, ensuring alignment between asset data and configuration items 
• Lead governance and continuous improvement of the CMDB, ensuring completeness, accuracy and control of configuration data 
• Set up and manage Discovery schedules, patterns, and probes to populate and maintain the CMDB 
• Implement and maintain Service Mapping for critical business services 
• Configure Event Management rules, alerts, and integrations 
• Support lifecycle tracking, governance, and audit readiness of IT assets 
• Troubleshoot issues within the ITOM suite and provide clear, structured resolutions 
• Collaborate with technical and non-technical teams to gather requirements and deliver solutions 
• Document processes, configurations, and changes in a clear and accessible way 
• Continuously identify opportunities for automation and system improvements 

You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone. 

Your skills and experience

• Proven experience in Service Asset & Configuration Management (SACM), including ownership of CMDB and configuration processes, with strong hands-on experience using ServiceNow ITOM 
• Hands-on expertise in:  
  
  • Discovery and Service Mapping 
  • Asset & Configuration Management 
  • CMDB design, governance, and maintenance 
  • Event Management configuration 
• Strong experience managing CMDB governance, including data quality, structure, and lifecycle management 
• Strong understanding of IT infrastructure (servers, networks, cloud environments) 
• Ability to break down complex problems into logical steps 
• Comfortable working with structured data and systems 
• Basic scripting or development knowledge (e.g. ServiceNow) is beneficial 
• Clear communication skills — able to explain technical concepts in a straightforward way 
• Ability to work independently or as part of a team, with well-defined tasks and goals 

We are a Disability Confident Employer

Capgemini is proud to be a  Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.
   

Please opt in during the application process.

Your security clearance and pre-employment checks

If you are successfully offered this position, you will go through a series of pre-employment checks, including:  identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Some roles will also require an additional level of security clearance:

Security Check (SC) Clearance:

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

Flexibility to work your way
You will be encouraged to have a positive work-life balance.  Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.  All UK employees are eligible to request flexible working arrangements. 

Your wellbeing
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.

To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Shape your path
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Shared energy
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why should you consider Capgemini?

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com