Business Analyst - Banking.

Job Title: Business Analyst

Location: Manchester

Role Overview

We are seeking an experienced Business Analyst with strong exposure to customer journey design, regulatory change, and complex banking system landscapes. The ideal candidate will have proven experience working across both agile and waterfall delivery models and will be confident engaging and challenging senior stakeholders.

Hybrid working: 

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role

Key Responsibilities

• Customer Journey Mapping:
  Ability to design, analyse, and optimise end‑to‑end customer journeys, identifying pain points, dependencies, and improvement opportunities.
• Regulatory Change Analysis:
  Experience interpreting and shaping workstreams aligned to FCA regulatory requirements, including distinguishing exposure scope vs. new regulatory obligations.
• Account Opening & Onboarding Expertise:
  Strong, hands-on knowledge of account opening processes, customer due diligence (CDD/KYC), and general onboarding workflows across banking products.
• Business & Technical Understanding:
  • Ability to understand and assess complex As‑Is system landscapes across multiple banking domains.
  • Awareness of technical components, APIs, data flows, and system dependencies (technical expertise preferred but not mandatory).
• Stakeholder Engagement:
  Confident in challenging senior stakeholders on ambiguity, scope gaps, and prioritisation.
  Able to drive clarity and maintain focus on business value.
• Design Thinking Skills:
  Experience in producing customer‑centric designs, wireframes, workflow diagrams, or service blueprints (desirable).
• Documentation & Artefact Creation:
  Exceptional attention to detail and the ability to produce high‑quality artefacts such as BRDs, user stories, process flows, data mappings, and impact assessments.
• Regulatory Project Experience:
  Previous exposure to regulatory initiatives within Banking or Financial Services (e.g., FCA regulations, AML/KYC requirements, consumer duty, etc.).
• Delivery Methodologies:
  Proven experience gathering and managing requirements in both waterfall and agile environments.

Your Job

Essential Skills

• Business Analyst: 7–10 years (or minimum of 4–6 depending on complexity exposure).
• Proven experience within Banking or Financial Services domains is required.
• Requirements Gathering experience.
• Previous experience working on Regulatory initiatives within the financial sector.
• Strong experience in customer journey mapping, including identifying pain points and opportunities.
• Ability to understand and analyse complex business systems and As-Is landscapes across all areas of the bank.
• Understanding of FCA regulations, including the ability to define and shape exposure scope in line with new regulatory requirements.
• Proven ability to operate within regulatory-driven projects, ensuring compliance and traceability of requirements.
• Awareness of technical concepts and the ability to collaborate effectively with technology teams.
• Design experience (e.g., wireframes, process design, service design) is highly desirable.
• In-depth knowledge of Account Opening processes.
• Strong understanding of Customer Onboarding, including operational, compliance, and customer experience aspects.
• Experience working in both Waterfall and Agile delivery methodologies.

We are a Disability Confident Employer:

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and 
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Make It Real (what does it mean for you):

• You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. 
  To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
• You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
• You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini:

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com