Monitoring Specialist BMC

Job Description

Complete management and monitoring of workplace technologies, including end users device management, virtual desktops and collaboration/productivity tools (e.g. Microsoft 365). 3rd level support, investigating, diagnosing and fixing complex incidents. Drive Continual service improvement plans, execute complex changes, recommend best practices to clients. Actively involved in migrations or infra upgrades, review and contribute in high level design documents, evaluating new products and recommending infrastructure solutions.

Job Description - Grade Specific

Involved in assessing Infrastructure Maintain low level design documents Provides coaching andmentoring. Provides scripting and automation inputs for the management of services