Your role

You will support end users by resolving technical issues reported via phone, chat and e‑mail. Acting as a first point of contact in IT Support, you will diagnose problems, provide guidance, and ensure smooth access to applications, devices and systems. When needed, you will cooperate with more advanced support lines to secure quick and effective problem resolution.

Your tasks

• Handle incoming requests from users via phone, chat or e‑mail regarding access issues, software problems and basic IT incidents.
• Troubleshoot technical issues by following provided procedures, using diagnostic tools and applying analytical thinking.
• Guide end users through solutions in a clear and friendly way, ensuring high‑quality service and user satisfaction.
• Escalate more complex cases to specialist teams and collaborate closely to ensure timely resolution.
• Document all issues, steps taken and solutions in the ticketing system.
• Learn and use the internal knowledge base, tools and procedures provided during onboarding.
• Continuously develop IT knowledge and participate in internal trainings to grow into more advanced IT roles.

Your profile

• • Very good command of one of the: Danish, German, Spanish, Dutch or Portuguese or other foreign language.
  • Willingness to begin a career in IT and develop technical troubleshooting skills.
  • Problem‑solving mindset and a positive, can‑do attitude.
  • Strong communication skills and ability to talk to users with different technical backgrounds.
  • Team‑oriented approach and openness to continuous learning.
  • Nice to have: Basic understanding of IT concepts (Microsoft products, internet, hardware devices) or a natural technical aptitude.

What You'll love about working here:

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings. 
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.