IT Service Desk Analyst (with French)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

In this role, I serve as the single point of contact for users, handling their issues and requests in a professional and courteous manner, including support in French when required. I efficiently resolve incidents or route them to the appropriate teams, ensuring all actions are thoroughly documented and tracked through to completion. My responsibilities include performing follow‑ups, troubleshooting, and managing high‑priority cases according to established procedures. I also create, modify, and deactivate user accounts across multiple systems, requiring elevated access. Additionally, I contribute to improving operational efficiency by identifying opportunities for procedure updates and collaborating regularly with Key Users and SMEs.

Your tasks

• Act as the single point of contact for users, handling all inquiries professionally in the required languages.
• Resolve incidents and requests or escalate them as needed, documenting all actions and managing ticket progress.
• Perform troubleshooting, callbacks, procedural follow‑ups, and handle high‑priority incidents according to guidelines.
• Create, modify, and terminate accounts, including tasks requiring elevated access across multiple systems.
• Collaborate with Key Users and SMEs while identifying opportunities to update or improve procedures and shift‑left initiatives.

Your profile

• Fluent verbal and written English and French language skills paired with very good communication skills
• Experience in handling the relevant Operating Systems and Applications
• Experience working as a Customer service agent
• Team player with a problem-solving attitude and efficient task management skills
• Experience applying appropriate solutions according to the incident management process

What You'll love about working here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies. 
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

Apply now!