UX Creative Director - London, UK - Fulltime Hybrid

Job Title: UX Creative Director

Location: London, UK

About the Job you are considering:

We are seeking experienced UX Creative Director with strong expertise in banking domain who will overseeing the planning, execution, and successful delivery of projects

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role:

We are seeking a visionary UX Creative Director to build and lead our next-generation UX practice. This is not a traditional UX role-it's about reimagining customer experiences in the age of Generative AI and Agentic AI. The ideal candidate will be a creative leader who understands how AI is transforming consumer behaviour, buying journeys, and digital interactions-and can harness this power to design experiences that are proactive, personalized, and deeply engaging.

Your Skills:

• Define the Future of UX: Establish a forward-thinking UX strategy that leverages AI to create dynamic, adaptive experiences for customers and agents.
• Innovate with AI: Integrate Generative AI and Agentic AI into research, concepting, and design workflows to accelerate creativity and insight generation.
• Customer Journey Intelligence: Design experiences that anticipate customer needs based on their buying journey, using AI-driven insights to deliver proactive engagement.
• Agent-Centric Design: Reimagine UX for a world where customers and AI agents interact seamlessly, creating intuitive interfaces for multi-agent ecosystems.
• Build the Practice: Develop a high-performing UX team, fostering a culture of innovation, experimentation, and continuous learning.
• Collaborate Across Functions: Work closely with product, engineering, and marketing teams to ensure UX strategy aligns with business goals and technology capabilities.
• Thought Leadership: Stay ahead of emerging trends in AI, UX, and consumer behavior; evangelize best practices internally and externally.
  
  

We are a Disability Confident Employer:

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and 
• Meet the minimum essential criteria for the role.
• Please opt in during the application process.
  
  

Make It Real (what does it mean for you):

• You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. 
  To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
• You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
• You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.
  
  

Why you should consider Capgemini:

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com