Senior Engagement Manager

About the job you're considering

About DCX and your role

Digital Customer Experience is one of the fastest growing application practices within the Capgemini UK business and focuses on helping our clients achieve business value though digital transformation and the application of user-centred design, UI development, mobile, CMS and cloud technologies. We are an Agile, cloud-first organisation delivering digital solutions that scale using on and offshore capabilities. 
 
Digital Customer Experience is the home of Experience Design and Agile delivery with technology capabilities spanning Javascript frameworks, mobile development, Salesforce, Drupal, Adobe and Enterprise Cloud Services backed by CX Design, Agile Delivery Management, Business Analysis and DevOps capabilities to cover the end-to-end delivery of some of the most cutting edge and scalable projects delivering digital transformation.  

The Managing Engagement Manager must demonstrate a balance between:
•    A focus on delivery of our engagements on time, meeting customer expectations, delivering value and outcomes to the client – within the commercial and financial constraints of the deal that has been sold
•    Through active engagement, support the growth strategies of our go-to-market account and sales teams – both through the extension of services to existing engagements, but also through the co-creation of compelling client proposals and sales campaigns
•    Mentor and develop the talent within Capgemini – to help build the capabilities for the future growth and delivery within the chosen markets, accounts and capabilities
•    Effective, efficient and repeatable delivery using AI methods and capabilities to drive compelling sales proposals for customers

Your role

What you’ll do
 
•    Assist in the qualification of major digital deals, typically valued from £3m - £8m
•    Build and lead teams from across Capgemini UK (spanning Creative services, Consulting, Development and Support) and global business to shape and secure significant new business.
•    Lead the engagement with internal and external partners in deals
•    At the senior delivery level – you will advise clients on how to achieve their business outcomes and expected value, operating at exec level to both support the initial building of relationships AND to ensure that during delivery any challenges are appropriately communicated
•    Lead the delivery of the deals we secure, working with teams formed from across the Capgemini business and our partners
•    Represent Capgemini at senior levels within our clients’ organisations, building personal and corporate credibility and confidence 
•    Represent Capgemini externally with an active industry profile 
•    Through effective and relevant communications (“Storytelling”) be able to convey difficult messages, to describe options and to ensure internal and external stakeholders are aligned and supportive of the decisions necessary to assure and protect the delivery of the engagement
•    Actively support the continuing evolution and application of our delivery strategies, notably Agile and RightshoreTM delivery 
•    Be able to convey the advantages of different delivery methods – constructing a tailored delivery approach which maximises the repeatable value and assets of Capgemini. For our senior leaders, they will be part of the evolution of our delivery methods while retaining the focus on business outcomes
•    Utilise AI and GenAI capabilities and assets within a delivery portfolio to maximise the delivery efficiencies, the consistency of quality delivered and to enable cost effective profitable outcomes to be realised

Your skills and experience

What you’ll bring
•    A genuine passion for delivering customer outcomes and business value
•    Ambition to exceed targets and expectations. 
•    Gravitas to interact as a peer at Exec Management level in client companies and comfortable working at senior level within complex organisations 
•    First class and compelling presentation and communication skills
•    A proven track record of forming creative and business winning client propositions
•    A commercial focus, with a good understanding of solution and service deals
•    A proven track record of technology solution delivery combining digital technologies, custom software development and systems integration and API enablement. Direct experience of the application and exploitation of Agile and DevOps delivery processes and techniques is key. Direct experience of distributed delivery, ideally with India
•    Strong and motivational team leader, capable of enthusing and directing teams to undertake complex activities against challenging commitment
•    Growth driven mentality and dynamism with the hunger to succeed and capability of growing engagements with clients through effective and efficient delivery, while actively working with clients to understand their strategic / transformation / value drive agendas and how Capgemini can support, enable and drive our customers strategies
•    Experience of at least one of the market domains (sectors) that Capgemini are focussed on, which enables effective and relevant business conversations, the mapping of Capgemini offers against industry and client business problems and the ability to engage with stakeholders and operational staff with the relevant language and priorities to form meaningful relationships
•    Proven capability in delivery of CX based offers and solutions
•    A proven capability to continually adapt to changes in delivery capabilities (ie. pace of the changes in AI) and to ensure these are effectively deployed within engagements being management
•    A proven capability to develop, coach, mentor and develop talent throughout the organisation – ensuring at all times, the people within delivery teams are supported, engaged and fully aligned to the objectives of the client and the Capgemini organisation – whilst also progressing their personal ambitions and development plans
•    3-8 Years Project, Programme or Portfolio Management Experience.
•    Can demonstrate ownership of financial budgets in the range of £5-£10m.
•    Has led diverse, cross capability teams between 50 and 100 people, across multiple geographies.
•    Proven capability to apply functional and technical knowledge of Salesforce, ServiceNow, NiCE or similar cloud applications to help identify opportunities to support desired client outcomes.
•    Be willing to travel 2-3 days a week to client location across the UK.
•    Eligible for SC clearance 

What we’ll offer you
Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It’s all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and 
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

Make it real – what does it mean for you

Flexibility to work your way
You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com