Senior Business Analyst (MGAs / Delegated Underwriting)

Job Title: Senior Business Analyst (MGAs / Delegated Underwriting)

Location: London / Northampton

Role Overview 

We are seeking an experienced Senior Business Analyst to support delivery initiatives on the GLOW platform within an agile environment. The ideal candidate will bring strong expertise in MGA / Delegated Underwriting (DUA) processes, along with the ability to translate complex business requirements into structured, deliverable solutions.

This role requires close collaboration with both business and technology stakeholders, ensuring alignment from requirements through to delivery, testing, and go-live.

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role

10+ years’ experience as a Business Analyst in Agile delivery environments

Strong knowledge of MGA / Delegated Underwriting processes, including:

• Partner onboarding & management
• Bordereaux management
• Data ingestion & processing

Proven ability to:

• Analyze business demands
• Translate requirements into system solutions

Experience in system development / transformation initiatives

Familiarity with:

• Agile methodologies (Scrum)
• Azure DevOps (preferred)

Hands-on experience with:

• User stories & acceptance criteria
• Use cases & UML diagrams
• Strong communication, facilitation, and presentation skills
• Ability to independently lead workshops and stakeholder meetings
• Excellent organizational and backlog management skills
• Strong attention to detail

Your Job

Requirements Analysis & Definition

• Elicit, analyze, and define business requirements for the GLOW platform
• Translate business needs into structured Azure DevOps backlog items
• Ensure requirements are clearly aligned with business objectives and technical feasibility

Documentation & Artefact Creation

Produce high-quality documentation including:

• Feature specifications (GLOW platform)
• User stories with acceptance criteria
• Non-functional requirements (NFRs)
• UML diagrams & use case models

Stakeholder Engagement & Workshops

• Facilitate workshops and working sessions with business and technical teams
• Lead discussions independently and drive outcomes
• Consolidate findings and present clear, actionable insights

Delivery & Testing Support

• Support go-live activities for the GLOW platform
• Collaborate with QA teams and support:
• Test planning
• System testing
• User Acceptance Testing (UAT) coordination
• Ensure alignment between:
• Business requirements
• Technical implementation

Backlog & Agile Delivery Support

• Manage and prioritize complex backlogs within Azure DevOps
• Ensure readiness of user stories for sprint delivery
• Work closely with development teams to clarify requirements

Governance & Quality

• Ensure adherence to best practices and strong conduct standards
• Support delivery of solutions that result in positive customer and policyholder outcomes
• Maintain consistency and accuracy across all documentation and delivery artifacts

Key Competencies

• Strong analytical and problem-solving mindset
• Ability to work independently in fast-paced environments
• Strong stakeholder management and influencing skills
• Detail-oriented with structured thinking
• Collaborative approach across business and IT teams

We are a Disability Confident Employer:

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and 
• Meet the minimum essential criteria for the role.
• Please opt in during the application process.

Make It Real (what does it mean for you):

• You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. 
  To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
• You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
• You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini:

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com