Project Manager

Job Title: Project Manager – Insurance

Experience – 8 years Plus

Location: London

About the Job you are considering:

The Project Manager - Insurance leads end‑to‑end delivery of insurance-related projects, ensuring alignment with business goals, regulatory requirements, and customer experience needs. The role involves managing multiple stakeholders, overseeing project lifecycle activities, and implementing technology or process enhancements within insurance operations

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role:

Project Delivery & Governance
Plan, execute, and oversee insurance domain projects (Policy Administration, Claims, Underwriting, Billing, CRM, Compliance, Digital Insurance platforms).
Define project scope, timelines, resources, and budgets.
Create and maintain project documentation including project plans, RAID logs, and governance reports.
Ensure adherence to regulatory and compliance requirements (IRDAI, GDPR, HIPAA, SOX-depending on region).
Manage project risks, issues, dependencies, and change requests.
Insurance Domain Expertise
Work with business teams (Claims, Underwriting, Actuarial, Sales, Customer Service, Operations) to capture detailed requirements.
Analyze and improve insurance processes such as:
New Business & Policy Issuance
Claims Processing
Renewals & Endorsements
Underwriting Workflows
Fraud Management
Collaborate on system implementations of insurance platforms (Guidewire, Duck Creek, LifeAsia, Ingenium, ALIP, Policy enter, Claim enter, etc.).
Stakeholder Management
Act as the primary communication bridge between business users, technology teams, and leadership.
Facilitate requirement workshops, UAT sessions, sprint reviews, and steering committee meetings.
Present project status, KPIs, and dashboards to senior management.
Agile & Hybrid Delivery
Lead Scrum ceremonies when projects follow Agile frameworks.
Develop product backlog, track sprint progress, and ensure team velocity improvement.
Apply hybrid (Agile + Waterfall) delivery where required by regulatory or operational constraints.
Team Leadership
Manage cross‑functional teams including developers, testers, BAs, architects, and vendors.
Mentor junior PMs, BAs, and project coordinators.
Ensure on-time delivery, quality assurance, and operational handover.
Quality Assurance & UAT

Define testing strategy for insurance applications.
Coordinate with QA teams for test case design, execution, and defect management.
Support UAT cycles with business teams and ensure sign-offs.
Required Skills & Qualifications
Bachelor's degree in Business, IT, Finance, or related field.
5-10 years of experience in Project Management with at least 3+ years in the Insurance domain.
Strong understanding of insurance processes (Life, Health, General, P&C).
Experience with:
Policy Admin Systems
Claims Systems
Underwriting Workflows
CRM and Customer Experience Platforms
Proficiency in PM tools: JIRA, Confluence, MS Project, ServiceNow PPM, Azure DevOps, Smartsheet.
Strong documentation, analytical, and stakeholder management skills.
Preferred Skills
Certifications: PMP, Prince2, CSM/PSM, SAFe, Lean Six Sigma.
Experience with core insurance platforms (Guidewire, Duck Creek, LifeAsia, etc.).
Exposure to digital transformation projects (eKYC, digital onboarding, AI-based underwriting, automation).
Knowledge of insurance regulatory requirements.

We are a Disability Confident Employer:

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and 
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Make It Real (what does it mean for you):

• You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. 
  To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
• You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
• You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini:

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com