Operational Business Analyst

Job Title

Operational Business Analyst (Southampton)

About the Job you are considering:

This role focuses on improving business processes and ensuring that data quality issues are resolved at the source. It involves documenting current (AS‑IS) and future (TO‑BE) processes, performing data cleansing activities, and creating robust, auditable documentation. The position also requires detailed analysis of data to identify cohorts, determine appropriate cleanse treatments, and work closely with various business areas to understand how underlying data is used. Continuous reporting on cleanse progress and producing approved process and procedure documents are key responsibilities.

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role:

• Map and analyse AS‑IS and TO‑BE business processes to ensure data issues are properly addressed and fixed at the source.
• Create and maintain robust, auditable documentation for all processes and cleansing activities.
• Identify data validation issues, determine root causes, and define accurate resolution paths.
• Develop and maintain data cleanse trackers to monitor activities and progress.
• Conduct in‑depth data analysis to identify cleansing requirements and separate data into cohorts requiring similar treatment.
• Work closely with business teams to understand the use of underlying data, scope cleansing volumes, and suggest suitable cleanse strategies.
• Liaise with internal and external stakeholders such as COH, adviser firms, IT teams, and 3rd‑party providers for executing manual or automated cleanses.
• Produce routine progress reports on cleansing activities.
• Facilitate the creation and approval of process and procedural documentation.

Your Skills:

• Strong analytical skills with the ability to understand business areas, their data usage, and how systems interact.
• Ability to view business problems from multiple perspectives — process, data requirements, technology, and operational workflow.
• Excellent communication and collaboration skills for liaising with SMEs, technology teams, and wider stakeholders.
• Advanced Excel skills for data manipulation, analysis, and reporting.
• Strong process and procedure modelling capabilities

We are a Disability Confident Employer:

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and 
• Meet the minimum essential criteria for the role.

Please opt in during the application process

Make It Real (what does it mean for you):

• You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. 
  To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
• You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
• You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini:

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com