Collections & Recoveries Configuration SME

Job Title: Collections & Recoveries Configuration SME

Location: London

About the Job you are considering:

The Strategic Debt Manager (SDM) Configuration SME will be responsible for configuring, optimizing, and supporting Collections and Recoveries strategies within the CR Software Strategic Debt Manager (SDM) platform, supporting migration from Tallyman GRS to SDM. The role involves designing and maintaining workflow configurations, business rules, customer segmentation, and treatment strategies to ensure effective debt management and collections operations. The successful candidate will work closely with business and technology stakeholders to translate collections and recoveries requirements into SDM solutions.

Hybrid working: 

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role:

• Configure SDM collections recoveries and communication strategies workflows and treatment paths.
• Analyse existing Tallyman GRS configurations and map them to SDM capabilities.
• Support requirements gathering design workshops and future state solution definition.
• Identify opportunities to simplify and optimize collections processes and strategy execution.
• Support testing defect resolution and production readiness activities.
  
  

Your Skills:

• Hands-on experience in configuring and supporting CR Software Strategic Debt Manager (SDM) solutions.
• Strong understanding of Collections, Recoveries, and Debt Management processes within the banking and financial services industry.
• Experience working with Tallyman GRS or other enterprise collections and recoveries platforms.
• Solid knowledge of workflow configuration, business rules engines, customer segmentation, and treatment strategy management.
• Experience designing, implementing, and optimizing collections and recovery strategies to improve operational performance.
• Proven ability to support collections platform migrations, system upgrades, and transformation programs.
• Strong understanding of the end-to-end debt management lifecycle, including early arrears, collections, recoveries, and write-off processes.
• Experience collaborating with business stakeholders to translate collections and recovery requirements into system configurations.
• Knowledge of testing, defect management, UAT support, and production deployment activities for collections applications.
• Strong analytical, problem-solving, and stakeholder management skills within enterprise banking environments.
  
  

We are a Disability Confident Employer:

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and 
• Meet the minimum essential criteria for the role.

• Please opt in during the application process.
  
  

Make It Real (What does it mean for you):

• You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. 
  To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
• You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
• You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini:

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com